Refund Policy

1. Overview

Maison Henrieta provides a clear and transparent refund policy designed to protect both collectors and the integrity of original artworks. Because each piece is handcrafted and unique, refunds are limited to specific situations outlined below.

2. Final Sale

All original artworks are final sale. Once a purchase is completed, refunds are not available for reasons such as change of mind, preference, or interior design considerations. This standard follows common gallery and artist practices worldwide.

3. Damage Upon Delivery

If your artwork arrives damaged, you may be eligible for a refund or replacement (when applicable). To qualify, please notify us within 48 hours of delivery and include clear photos of the damage. We will review the case and assist you with the appropriate solution.

4. Undeliverable Orders

Refunds are issued if an artwork cannot be delivered due to:

Courier failure
Shipping restrictions
Lost shipment confirmed by the courier

In such cases, Maison Henrieta will process a full refund to the original payment method.

5. International Shipping Refunds

For overseas buyers, refunds related to shipping issues depend on the courier selected by the buyer. If the courier confirms a lost or undeliverable shipment, a refund will be issued. Courier fees paid directly by the buyer are subject to the courier’s own policies.

6. Non‑Refundable Items

The following items are not eligible for refunds:

Original artworks delivered in perfect condition
Commissioned or custom pieces
Framed paper artworks delivered without damage
Shipping fees paid directly to international couriers

7. Refund Processing

Approved refunds are processed within 7–14 business days. Processing times may vary depending on your bank or payment provider.

8. Contact

If you believe you qualify for a refund or need assistance, please reach out through our Contact page. We are here to support you with clarity and care.