Question 1

1. What types of artworks do you offer?

Accepted Answer

Maison Henrieta offers original textured canvas paintings, paper paintings, limited‑edition prints, and fine art photography. All pieces are created or curated by artist Henrieta using premium, archival materials.

Question 2

2. Do you ship within the UAE?

Accepted Answer

Yes. Shipping within Dubai and the wider UAE is included at no extra cost. All artworks are packed with gallery‑grade protection to ensure safe delivery.

Question 3

3. Do you ship internationally?

Accepted Answer

Yes. International collectors can arrange shipping with our support. Buyers select and cover their preferred courier, and we assist with coordination, documentation, and packaging requirements.

Question 4

4. Are the artworks framed?

Accepted Answer

Canvas paintings are mounted on deep Masterpiece Pro stretcher frames. Paper paintings may be offered framed or unframed, depending on the piece. Framing details are listed on each product page.

Question 5

5. What materials do you use?

Accepted Answer

Canvas artworks are created on Masterpiece Pro Cotton No. 12 canvases, professionally primed four times with acrylic gesso. Paper artworks use premium archival fine art paper. All pieces are painted with Winsor & Newton professional acrylics.

Question 6

6. Can I return an artwork?

Accepted Answer

All original artworks are final sale due to their unique, handcrafted nature. Returns are not accepted unless the artwork arrives damaged.

Question 7

7. What if my artwork arrives damaged?

Accepted Answer

If your artwork arrives damaged, please notify us within 48 hours and include clear photos. We will assist you with a suitable solution.

Question 8

8. Do you offer refunds?

Accepted Answer

Refunds are only issued if an artwork cannot be delivered or if a confirmed shipping issue occurs. Full details are available in our Refund Policy.

Question 9

9. Can I commission a custom artwork?

Accepted Answer

Yes. Maison Henrieta accepts select commissions depending on schedule and project scope. Commissioned pieces are non‑refundable.

Question 10

10. How do I care for my artwork?

Accepted Answer

Keep artworks away from direct sunlight, moisture, and extreme temperatures. Dust gently with a soft, dry cloth. For framed paper works, avoid placing them in humid environments.

Question 11

11. How can I contact you?

Accepted Answer

You can reach us through the Contact page for inquiries, commissions, shipping support, or collector assistance. We’re here to help with clarity and care.

Frequently asked questions